ANSWERS TO YOUR QUESTIONS

Shipping Information


WHAT SHIPPING METHODS ARE AVAILABLE?


Standard (7 - 11 Business Days):

  • Free for orders over 150€
  • Include all European Countries

Standard - WORLDWIDE (7 - 28 Business Days):

  • 30€ for all orders
  • Express Shipping not available
  • Include rest of the world


HOW LONG WILL IT TAKE TO GET MY PACKAGE?


For Standard Shipping, please allow 3-10 business days for your order to be processed. Once your order is shipped, you will receive a confirmation e-mail with your tracking number.

*We do not ship on the weekend, so orders placed between Friday and Sunday will be processed the following week, excluding holidays.





Payment Information


WHAT PAYMENT METHODS ARE ACCEPTED?


by Credit Card
We accept the following cards:

  • Visa
  • Mastercard
  • American Express


by Crypto Currency
We accept the following currencies:

  • Bitcoin
  • Ethereum




Orders and Returns


WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?


You can contact us directly using our personal email: annagustemsmaestre@gmail.com; or using our contact form.


HOW CAN I RETURN OR EXCHANGE MY ORDER?

We want you to be as happy with your purchase as we are in serving you. You may return any AGUSTEMS products in their original, unused condition for a full refund /or exchange. We will accept your return within 30 days of your delivery date.

Returns generally take 2-4 weeks to process. Refunds will be issued to the original payment method.




To return products you should use a carrier of your choice and send to:


Anna Gustems AGUSTEMS
Carrer Pallars 65-71, 1º 2º
08018 Barcelona, SPAIN


*We recommend using an insured and traceable delivery method. We are not responsible for any returns lost in transit or any additional charges.

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